Returns

In Fashion Valley ΙΚΕ we care for our products to fully satisfy you. If for any reason you are unhappy with your purchase through the online store, simply because you changed your mind, or because you spotted a problem you can easily make a return.

When returning a product you can request a refund, including shipment costs, or ask for a product exchange.

For more information on product returns terms and conditions, please visit our FAQs and Terms & Conditions of the online shop.

Easy Returns Service

For Greece: You may hand in your return at an ACS courier point of service at no charge, and we will withhold the cost of the return (2.95€ up to 3 kilos and an extra 0.70€ for every additional kilo), from the value of your returns.

For Cyprus: You may reach ACS Courier at 77 777 227 in order to be informed of the nearest ACS point of service where you can hand in the return package (2€ charge up to 2 kilos). You may also request for the courier to pick up your package from your residence through the ACS D2D service (3.6€ charge up to 2 kilos)

In any case, please place inside your package the Statement of Withdrawal or a note with the information you provided upon your order (last name, first name, address, phone number, email) and instructions on whether you wish to receive a refund or exchange some or all of the items of your order. You can findthe Statement of Withdrawal here

Refunds

Any refund you receive for returned goods will be credited to the payment method used; your Personal Account or your credit / debit card, as appropriate.

If payment has been made by cash on delivery, we will ask for your bank details in order to deposit the credited amount, in alternative we will send you a check for the amount by post.

Exchanges

If you wish to exchange an item for a different size or colour, you will not get charged for shipping costs for the delivery of your package (offer valid only for shipments within Greece).