INTRODUCTION

The use of the online store www.cloud9byl.gr is governed by these terms and conditions, which users are required to read carefully and comply with. Fashion Valley P.C. (hereinafter referred to as “the Company”) assumes that users, prior to visiting www.cloud9byl.gr, have carefully read and understood the terms of use.

By accessing this website and using the online store www.cloud9byl.gr, the user is deemed to have understood and accepted these terms and waives any claims arising from their visit, as the use of the website constitutes explicit and unconditional consent to these terms and conditions.

All transactions carried out through www.cloud9byl.gr are governed by Greek and European law on electronic commerce, as well as by consumer protection law (Law 2251/1994) regarding distance selling.

The Company reserves the right to modify or update these terms and conditions without prior notice and undertakes to inform consumers through the website of any changes, modifications, or additions.

If any provision is deemed invalid, this shall not affect the validity of the remaining provisions. Failure by the Company to exercise its rights does not constitute a waiver of those rights. The Company shall not be liable for failure to comply with these terms due to force majeure events such as extreme weather conditions, earthquakes, floods, fires, emergencies, etc.

PERSONAL DATA PROTECTION

In order to provide quality services, necessary data is collected from customers for the secure and efficient execution of transactions. The Company complies with applicable data protection laws and principles.

The Company maintains records of such data for as long as the user remains registered or transactions are ongoing and deletes them upon account deletion.

Users have the right to access, modify, or delete their personal data and to object to its processing in accordance with applicable legislation.

The Company does not disclose, sell, exchange, or otherwise share personal data with third parties, except:

  • with prior consent,

  • where required by law,

  • or where necessary for order execution.

What Information We Collect and Why

Your personal data is used for purchases and order execution.

To create an account or place an order, you may be required to provide:

  • Full name

  • Address

  • Email

  • Mobile phone number

The Company uses this data:

  • To process and complete transactions

  • For marketing communication (offers, newsletters, etc.)

  • For statistical analysis

Marketing Communications

The Company may contact users via email, phone, or mail for promotional purposes but will not misuse this service.

Users may opt out at any time via the website or by contacting the Company.

SECURITY – DATA PROTECTION MEASURES

The website ensures high-level security using encryption technologies.

All transactions and personal data transfers are encrypted, including credit card payments. Card details are entered directly into secure banking systems and are not stored by the Company.

The website uses SSL Secure Site Certificate issued by GlobalSign for secure data transmission and authentication.

COOKIES

Two types of cookies may be used:

  1. Statistical cookies (non-personal data)

  2. Functional cookies (shopping cart functionality during login)

Cookies help improve user experience and website performance.

Users may disable cookies through browser settings.

INFORMATION ACCURACY

www.cloud9byl.gr is committed to the quality, completeness, and accuracy of the information provided on the website, particularly regarding its identity.

INTELLECTUAL PROPERTY

All website content (images, graphics, text, etc.) is the intellectual property of www.cloud9byl.gr and is protected under Greek and European law.

Any reproduction, distribution, or use without prior written permission is prohibited.

SOCIAL MEDIA

Users may access social media tools linked to the Company. Use of such tools is subject to the terms of the respective platforms.

PURCHASES

Purchase Process

Users can browse products, add them to the shopping cart, and proceed to checkout by filling in required details.

Upon completion, users receive an order confirmation email.

Orders can also be placed by phone: (+30) 210-2706088

Contract

Registration is not required to complete a purchase.

Users may:

  • Log in (if registered)

  • Enter details for delivery

Account creation is optional.

The contract is concluded upon order confirmation.

Before completing the order, users are informed about:

  • Company identity

  • Product characteristics

  • Total price (including VAT and shipping)

  • Payment and delivery terms

  • Complaint procedures

  • Right of withdrawal

  • Warranty rights

  • Code of conduct compliance

Product Availability

If a product is unavailable, users will be informed and may cancel or replace the order.

Order Cancellation

Orders can be canceled by contacting customer service via:

Company Details

FASHION VALLEY Single Member P.C.
VAT No.: 800881507
Tax Office: Psychiko
Address: 74 Doukissis Plakentias, 11523 Athens, Greece
GEMI No.: 143861803000
Phone: 210-6984984

“Cloud 9 by L” is a registered trademark of FASHION VALLEY Single Member P.C.