The processing of users’ personal data on this website is governed by the following terms, the relevant provisions of the applicable personal data protection legislation, regulations and decisions of the Hellenic Data Protection Authority, as well as those of the competent European authorities.

Specifically:

Data Controller

The entity responsible for the collection and processing of your personal data, when such data is collected through this Website, is the company under the name “FASHION VALLEY SINGLE MEMBER P.C.” (hereinafter referred to as “the Company”), with email address info@cloud9byl.gr.

General Terms for the Protection of Personal Data

The processing of your personal data is confidential. The Company takes all reasonably necessary technical and organizational measures to ensure the confidentiality of such processing.

Access to your personal data is granted only to authorized personnel of the Company, depending on the purpose of processing, and/or to personnel of third-party companies acting as data processors on behalf of the Company, under confidentiality obligations as defined in the relevant agreements.

What Data We Collect and Process

  • Personal contact information such as full name, address, email address, and phone number (mobile and/or landline)

  • Date of birth

  • Country of residence and language

  • Bank account, debit/credit card, and payment information

  • Information from purchases and transactions made through our e-shop

  • Information submitted for participation in competitions

  • Records of communication (via phone, email, social media, or other means)

  • Call records, including recordings, phone number, and call duration

  • Automatically collected technical data such as IP address, operating system, browser type, etc.

Purpose of Processing

Your personal data is processed for the following purposes:

a. Ensuring compliance with the website’s terms of use and its proper operation

b. Activities related to our online presence, including:

  • Creating your account to provide personalized services and products

  • Ensuring optimal website functionality across devices

  • Sending updates, offers, and product recommendations

  • Fulfilling contractual obligations (e.g., purchases)

  • Contacting you regarding competitions or surveys

  • Storing your preferences for personalized communication

  • Resolving disputes

  • Informing you about changes in terms of use

  • Safeguarding our legitimate interests

Exceptionally, processing may occur when required:

  • By law

  • To establish, exercise, or defend legal claims

  • To protect vital interests

Legal Basis for Processing

The legal basis may include:

  • Performance of a contract

  • Legitimate interests of the Company

  • Your explicit consent

  • Legal obligations (e.g., tax law compliance)

Data Collection Method

Your personal data is collected:

  • With your consent

  • For the execution of a contract

You will always be informed clearly about what data is collected and why at the point of collection.

Data Retention Period

Your personal data is stored only as long as necessary for the purposes stated above or as required by law.

After this period, data is anonymized and used only for statistical purposes.

Data Recipients

Recipients may include:

  • Public authorities, courts, and regulators when required by law

  • Internal departments of the Company necessary for processing

The Company will not disclose or share your data with third parties without your consent, except where legally required.

Data Security

The Company implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Access is restricted to authorized individuals only.

Your Rights

Under certain conditions, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing based on legitimate interests

  • Withdraw consent

  • Restrict processing

  • Request data portability

  • Unsubscribe from communications

No fee is required unless the request is excessive or unfounded.

To exercise your rights, contact: info@cloud9byl.gr

Supervisory Authority

If you are not satisfied, you may contact:

Hellenic Data Protection Authority
Address: 1-3 Kifisias Ave., 115 23 Athens, Greece
Tel: +30 210 6475600
Fax: +30 210 6475628
Email: contact@dpa.gr

Cookies

The Company may use cookies to facilitate communication and improve user experience.

Cookies are small text files stored on your browser and do not access files on your device.

They may be used for:

  • Anonymous statistical analysis

  • Marketing and optimization

  • Remarketing (Google Ads, Facebook, etc.)

You may disable cookies through your browser settings.

Google opt-out link:
https://tools.google.com/dlpage/gaoptout

External Links

The Company is not responsible for the privacy practices of third-party websites linked to this site.

Minors

The website is intended for adults. The Company does not knowingly collect data from minors. Any minor providing data must have parental consent.

Amendments

The Company reserves the right to modify this Privacy Policy at any time. Changes take effect upon publication on the website.