Terms And Conditions


Use of the www.cloud9byl.gr e-shop is governed by these terms and conditions, which users are asked to read carefully and comply with. The Fassion Valley IKE considers that, prior to visiting www.cloud9byl.gr, users have carefully read and taken into consideration these terms and conditions. When entering this website and using the www.cloud9byl.gr e-shop, the user is considered to have been notified of the terms and conditions, to have accepted the said terms and conditions and to waive any claim that could arise from a visit to www.cloud9byl.gr, since use of the www.cloud9byl.gr e-shop entails express and without reserve consent to and acceptance of the terms and conditions in question. All transactions made via www.cloud9byl.gr are governed by Hellenic and European law on electronic commerce, as well as the Law on consumer protection (Law 2251/1994) regarding remote selling.

The Fassion Valley IKE reserves the right to amend or renew the terms and conditions of transactions without warning, and also undertakes the obligation to inform consumers, through the website of the www.cloud9byl.gr e-shop, of any modifications, amendments or additions made.

Any invalidity of any other terms of this document shall not entail the invalidity of the remaining terms. Non-exercise of the Fassion Valley IKE ‘s rights arising from these terms and conditions shall not be construed as a waiver of such rights. The Fassion Valley IKE shall not be liable for any violation of these terms that can be attributed to grounds of force majeure, such as extreme weather conditions, earthquake, fire, emergency situations, etc.


In view of the provision of quality services, necessary information for the secure and efficient implementation of transactions is collected from our customers; with respect to such information, the Fassion Valley IKE complies with the provisions of this section and the personal data protection principles of Law 2472/1997, as valid today. With reserve to the relevant legal framework, the Fassion Valley IKE reserves the right to alter the provisions on personal data protection, subject to informing the users/visitors to this e-shop and the relevant web-pages.

The Fassion Valley IKE keeps a record of the aforementioned information for as long as you are a registered member of www.cloud9byl.gr and/or for as long as the transactions are being implemented; the information is deleted as soon as the user profile is deleted.

The users of www.cloud9byl.gr are entitled to unimpeded access to their personal data, and may request the modification and/or even deletion of their personal data; users may, in general, object at any time to the processing of their data, and exercise all of their rights arising from articles 11-13 (Law 2472/1997), as valid.

The Fassion Valley IKE shall not in any way sell, exchange, cede, lease or in any other way provide the information entrusted to us be the users, to any third natural or legal entity. The only exception from this commitment shall be subject to prior notification of the customer and/or the customer shall have consented during the collection of data, and/or in the event that the disclosure of personal data is required by law and/or is necessary for execution of the customer’s order. In any case, however, the customer’s details shall be kept by the Fassion Valley IKE only for as long as the customer is a registered user of www.cloud9byl.gr.

The Fassion Valley IKE may appoint a third affiliated Fassion Valley IKE to provide support services for the company’s commercial communication with the customers of the www.cloud9byl.gr online store. In the event that support services are assigned to a third enterprise, the Fassion Valley IKE shall require and obtain the affiliated company’s commitment, that it shall comply with the confidentiality principles applied by the Fassion Valley IKE with respect to the personal data of customers/users.

The Fassion Valley IKE shall not be held liable in the event that any of its contractual or legal obligations are not fulfilled correctly or in due time, due to the provision of incorrect personal data by the user. In any case, the user shall inform www.cloud9byl.gr of any change to their personal details, at the time of any such change.

What information do we collect, and why?

Your details and personal information are used for the purchase of merchandise from the www.cloud9byl.gr e-shop, and for the execution of your order(s).

The Fassion Valley IKE collects and uses the information in question:

  • for the needs of supporting and completing the customer’s desired transaction on www.cloud9byl.gr (e.g. order confirmation, etc.)
  • for commercial communication/sales promotion (information on new Fassion Valley IKE merchandise and services, offers, newsletter, etc.)
  • to generate statistics only, with respect to customers and their purchases on www.cloud9byl.gr.

Advertising messages

The Fassion Valley IKE may make use of its option to contact users at their electronic or postal address or by telephone, in order to promote new products or provide information on special offers and promotions; however, the service in question shall not be used abusively.

In the event that the user does not wish to receive messages or wishes to be removed from the newsletter mailing list, the user may deactivate the service in question or use the contact form at www.cloud9byl.gr in order to notify the request.


At the www.cloud9byl.gr e-shop, the security of user/customer data and transactions is of the utmost importance, and therefore all necessary measures are taken to protect these, and you, from any data theft, using the data encryption method. Encryption is applied to all stages and processes of transaction and forwarding of personal data and information, as well as during the execution of payments by credit card. Credit card details are protected by encryption, entered directly in the secure systems of the affiliated bank, and not disclosed.

www.cloud9byl.gr uses the SSL Secure Site Certificate protocol by GlobalSign for encrypted exchanges of data and user information, as well as for the certification of secure transactions, encouraging customers to complete their transactions securely, in the knowledge that any information they choose to disclose is within a secure environment authenticated by a reliable certificate issuer such as GlobalSign.

The SSL Secure Site Certificate is the global online standard for website certification for web users, and for the encryption of data between web users and web servers. The technology of the SSL Secure Site Certificate is considered to be the most reliable, and its use protects personal information and data exchanged between users and servers, as these are encrypted and protected by a mechanism that automatically verifies whether the data has been exchanged during transfer.


Two different cookies may be used on www.cloud9byl.gr for user identification. The first is primarily concerned with the collection of statistical data regarding visitors to the site, and is not connected to your personal data. The second is required for operation of the shopping bag and applies only while users are logged in and browsing www.cloud9byl.gr.

www.cloud9byl.gr may use cookies in order to facilitate and operate services via the website, to make browsing more user-friendly. Cookies are small text files that are sent and saved on the personal computer used by the user, to allow websites such as www.cloud9byl.gr to operate without interruption and technical difficulties, to collect multiple user choices, to identify frequent users, to facilitate access to the site, and for statistical purposes, so as to identify areas in which the e-shop services are useful or popular, or for marketing purposes. Cookies do not cause any damage to the personal computers used by users, or the files stored on such computers. We use cookies in order to provide you with information and in order to process your orders. Please note that cookies are entirely necessary for the sound and uninterrupted operation of the www.cloud9byl.gr website. The information stored in our website’s cookies is used exclusively by www.cloud9byl.gr, with the exception of Google analytics cookies, which are used and managed by us and by Google for statistical purposes. Users may configure their browser to not receive cookies, either generally or on a case-by-case basis, or select their automatic deletion upon departure from the website.


www.cloud9byl.gr is committed to ensuring the quality, completeness and validity of all the information provided in the site, only as regards the identity of www.cloud9byl.gr.

Cloud9byl. is legally responsible for taking orders and dispatching the merchandise.


The entire content of www.cloud9byl.gr, including images, photographs, graphics, texts and all files in general, is the intellectual property and brands of www.cloud9byl.gr and protected by the relevant provisions of Greek and European law. Any copying, amendment, alteration, formulation, reproduction, distribution, transfer, sale, re-publication, dispatch of data in any way and of any information (partially or fully) provided in this website using any means or methods, without prior written consent from the Fassion Valley IKE, is prohibited.


Purchasing process

Our aim is to serve you through a simple, fast, secure and pleasant transaction procedure:

Please browse through www.cloud9byl.gr, choose the merchandise you are interested in and wish to buy from the large collection available at www.cloud9byl.gr. Add items to the SHOPPING BAG by clicking on the relevant ADD TO BAG button, which is the same for all purchases you make during your visit to www.cloud9byl.gr. This is how you create your order.

Subsequently, please follow the steps of the short CHECK OUT process, so as to complete your order; please ensure you fill in all the required information in the relevant fields.

Upon completion of the order process, we will send you an e-mail confirming your order.

In case you wish to make a phone order for Greece please call us at (+30) 210-2706088.


In order to place an order through the Store it is not necessary to register in Store (using a “username” and “password”). During the checkout process the user will be asked to login (if already registered) or to state the data at which the goods will be sent. If the user wishes, a username and a password can be declared, and thus, the data will be stored for future transactions, otherwise in future transactions they will need to repeat again the statement of the relevant data.

The registration only requires name, address for sending mail, phone number and e-mail. This information is kept completely confidential.

Orders are sent via the Internet by completing and sending the relevant form that exists in the Store. If the availability or delivery time vary from that shown in the product page the user will receive notification.

Before placing an order the User has acknowledged the above Terms and Conditions in addition to taking note of the following:

a) the counterparty of the User is the Company, full details of which are mentioned in the beginning of the present document,

b) The main characteristics of the goods ordered,

c) The total cost of the goods ordered, including VAT and any other fee and, where applicable, all additional freight, delivery or postal charges and any other expenditure,

d) The arrangements for payment, delivery, performance, the time limit within which the Company undertakes to deliver the goods,

e) that the user may place a complaint in any preferable way and in particular at the telephone number +30 210 2706088 or the e-mail address info@cloud9byl.gr and that the Company, after examining the complaint will contact the user as soon as possible,

f) That given the use of the internet as a means of distance communication for concluding the contract, there is no charge to the user by the Company for the use of the Store,

g) That the user has the right of withdrawal in accordance with the conditions, limits and procedures for exercising the right referred to below,

h) that the Company is liable for actual faults and lack of guaranteed qualities in accordance with Articles 534 of the Civil Code and the Company further provides commercial warranty and support user after the sale, in accordance with the conditions mentioned below,

i) that the Company complies strictly with the Code of Conduct “Greek Business Association of Distance Selling and E-Commerce” (EPAM)-a copy of which you can get online at http://www.enepam.gr/ – in which the user may also apply to any complaint or request redress.

The Company assumes no liability and does not cover differences in the prices of products purchased from the Company’s physical store and those found by the User in the Store or vice versa.

Any product offers are valid while stocks last. Promotion codes cannot be combined.

The Company is not responsible for any errors in features, photos and prices of products appearing on store and cannot guarantee that there will be no errors from any cause during the introduction and / or updating of attributes and / or the price of a product. For this reason, in the context of good faith if the User finds that an item offered at an unusually low or high price compared to its market value before proceeding with the order, they must contact the Company by e-mail at info@cloud9byl.gr.

Under the new European Directive 11/2013 incorporated in Greek law by KYA70330/2015, concerning the extrajudicial resolution of disputes between consumers and businesses, the consumer is entitled to use the Online Dispute Resolution center of the European Commission, for dispute resolutions in online transactions with the Store. For the ODR click here.


Product availability

In the event that any of the goods you ordered is not immediately available, then we will contact you by e-mail or telephone, within a reasonable period of time from placement of the order, to inform you of the potential delivery time. In this case, if the delivery deadline is not satisfactory, you may ask for the order of the merchandise in question to be cancelled, or ask for its replacement with another item you wish to buy. The remaining merchandise in your order can be dispatched as normal.

Order cancellation

In the event that, for any reason, you wish to cancel your order after its completion on www.cloud9byl.gr, you must contact www.cloud9byl.gr customer service by e-mail at info@cloud9byl.gr, by telephone on (+30) 210-2706088.


www.cloud9byl.gr shall not provide any guarantees with respect to the availability of merchandise but guarantees timely notification of clients as regards non availability.

www.cloud9byl.gr may refuse or not register an order if the buyer’s details are not true or an uncovered debt exists.

The Fassion Valley IKE shall not be liable to clients/users for any damage arising from the execution or not of their order (and do not fall under the cases of paragraph “Returns Policy”). Moreover, the Fassion Valley IKE reserves the right as to the time of delivery of merchandise in cases of force majeure. If for cases of force majeure (e.g. bad weather conditions, strikes) it is impossible to deliver the merchandise within the predetermined time (as defined in paragraph “Time of delivery of the order”), we shall contact you as soon as possible in order for you to state whether you wish, under such conditions, to complete the dispatch of your order.

www.cloud9byl.gr provides the content (information, names, photographs, displays) for the merchandise on sale through the website “exactly as is”. In no case shall the Fassion Valley IKE’s e-shop be liable for any legal or civil requirements and/or penal requirements, or for any damage (positive, special or consequential, which indicatively and not limited to, disjunctively and/or accumulatively consists in the loss of profit, data, lost profits, monetary satisfaction etc) caused by visitors to the website or third parties due to a cause related to the operation or not and/or use of the website and/or inability to provide services and/or information provided by the same and/or any prohibited interventions by third parties in merchandise and/or services and/or information provided through the same.

Among other things, www.cloud9byl.gr, shall provide a connection to Banking institutions, third-party websites, who (third parties: Website providers) are have full (civil and penal) liability for the safety, legality and validity of the content of the web pages and their services, excluding any liability of the Fassion Valley IKE, such as indicatively intellectual and industrial property rights or any third party right. Therefore, users shall address themselves to the third parties directly (webpage providers) for anything arising from the visit and/or use of such web pages. Despite the fact that users accept that the Fassion Valley IKE shall not be obliged or is able to check the security and the content of the web pages and services of third parties to which the Fassion Valley IKE provides access, it shall however be entitled to remove, amend or discontinue any third party service or connection to third party web pages, if according to the Fassion Valley IKE’s judgement the law or these terms are threatened or violated.


The pages of the www.cloud9byl.gr e-shop allow visitors/users to use social media, which either refer them to external web pages associated with the Fassion Valley IKE or display relevant information in the profile of the specific user in the corresponding selected social media. The use of any of the links concerning social media is subject to the terms of each medium.