Popular Questions

1.DO I HAVE TO REGISTER IN ORDER TO MAKE A PURCHASE?You don’t have to be a registered user in order to place an order via the e-shop.

During the purchase process, you will be asked to log in (if you are already registered) or enter the shipping data.

If you wish, you may enter a password, so your data will be saved for future purchases, or you may not enter a password, so in future purchases you will have to enter your data once more. If you choose to enter a password, you create an account and this gives you access to extra functions of the e-shop, such as favorites, reminders and order history.

2.HOW CAN I CANCEL MY ORDER?

In you wish to cancel your purchase order which was placed by telephone or through the online shop or via any other medium you may contact us on the customer service telephone line +30 2102706088 or email info@cloud9byl.gr

3.HOW DO I RETURN AN ITEM?

You can quickly and easily make a return.

You can withdraw from your contract within 14 days upon the delivery date and return all of the items of your purchase, on your expense, within 14 days from the moment you informed us of your intent to withdraw (via phone, email, or through the Statement of Withdrawal). Please, hold on to your return voucher.

Within 14 days from the moment we were informed about your withdrawal, our company will refund you the entire amount spent (including, if applicable, the shipment costs), matching the original payment method used. Our company has the right to withhold the refund until we receive the returned item(s), or some proof of the return (whichever occurs first).

The customer is accountable for a reduction of the product’s value due to improper trial. The product must be in its original packaging and in excellent condition.

Easy Returns Service

For Greece:  You may hand in your return at an ACS courier point of service at no charge, and we will withhold the cost of the return (3.90€ up to 2 kilos and an extra 0.80€ for every additional kilo), from the value of your returns.

For Cyprus:  You may reach ACS Courier at 77 777 227 in order to be informed of the nearest ACS point of service where you can hand in the return package (2€ charge up to 2 kilos). You may also request for the courier to pick up your package from your residence through the ACS D2D service (3.60€ charge up to 2 kilos)

Packages should be returned to

FASHION VALLEY IKE

LOGISTICS PLUS SERVICES

D.Solomou 56

14234 Nea Ionia Gr

In any case, please place inside your package the Statement of Withdrawal or a note with the information you provided upon your order (last name, first name, address, phone number, email) and instructions on whether you wish to receive a refund or exchange some or all of the items of your order.

You can find the here Statement of Withdrawal

Please be sure to write your full name and address on the parcel and hold on to your return receipt.

4.WHERE IS MY ORDER?

Your order confirmation email will have an estimated delivery time. If the delivery date has passed, please contact us to investigate. The quickest way is to email us on info@cloud9byl.gr or call on 2102706088

5.HAS MY RETURN BEEN REFUNDED?

You should receive your refund/credit within 10 days of returning an item to us. To get up to date notification on returns, you can email info@cloud9byl.gr or call 2102706088.

6.WHY IS PART OF MY ORDER MISSING?

Please check your receipt as we may be delivering in multiple parcels. This should tell you which items are due to be delivered when. If you still need help, please get in touch by calling on 2102706088 or email to info@cloud9byl.gr

7.WHAT IS THE ORIGIN OF FASHION VALLEY IKE CLOTHING?

We are the designers and producers of our collections. The raw materials we choose are submitted under all textile controls according to the international specifications. We collaborate with selected vendors who adhere to the rules of the International Labor Organization. We offer fashion clothing of guaranteed quality with a personalized style for all-day comfortable dress that flatters your silhouette and will become your favorites.

8.HOW DO I FIND MY SIZE?

Measure yourself holding the measuring tape tightly against your body. Refer to the size guide. If you have a question, call us on 2102706088 or alternatively send us your measurements by email at info@cloud9byl.gr

9.WHY IS MY DISCOUNT OFFER CODE NOT WORKING?

Please ensure your offer code is valid for the items you are purchasing. Full Terms and Conditions for the use of Offer Codes can be found here we are unable to add offer codes to orders once they are placed.

10.I HAVE A QUERY ABOUT MY BALANCE

We will review your account including recent transactions, payment information and order and returns statuses just email to info@cloud9byl.gr or call 2102706088.

11.HOW DO I RESET MY PASSWORD?

You can request to reset your password by clicking here

If you also need your email address updating please contact our online team on 2102706088 who will be able to help.

12.WHY DIDN’T MY DELIVERY TURN UP?

We’re sorry if your delivery didn’t turn up as expected. The courier should re-attempt delivery the following day. If you still need to contact us regarding this, the easiest way is email to info@cloud9byl.gr or call on 2102706088

13.WHAT IS MY WISHLIST?

While browsing through our fashion items you might come across an item that you are interested in but do not intend to buy immediately. You can add such items to your wishlist cart for future reference. If you decide to purchase one of the items in your wishlist, you will simply need to move it to your shopping cart by clicking on the button “Move to cart”.

14.CAN I PAY IN MONTHLY INSTALLMENTS SHOPPING ONLINE?

In order to pay in monthly installments, you must use a credit card issued by a Greek bank.

Click here to see the credit cards that support monthly installments online.

15.I DON’T LIVE IN THE COUNTRY, CAN I BUY FROM THE ONLINE STORE?

Of course , even of you are a resident outside the country, you can still order from our online store. In this case, you must choose courier as a delivery method and payment is possible through credit card. In any case we will check and email you informing the most economical way to receive your purchases.

16.HOW MUCH IS THE SHIPPING COST?

Deliveries to Greece with credit card or cash on delivery FREE

For deliveries to Cyprus  € 5 regardless of the value and payment method.In cas ea product is not available you will receive ot as soon as it is , without extra delivery cost.

17.HOW MANY DAYS ARE NEEDED FOR DELIVERY?

Delivery within Greece Parcels are delivered by courier within 2-5 working days depending the point of destination.

Delivery to Cyprus Parcels are delivered by international forwarders within 4-7 work days

Delivery outside Greece Delivery outside Greece is only available through courier.

Delivery time depends on the country of destination.

18.CAN I COLLECT MY ORDER IN ANY ADDRESS I WANT?

Of course! You just need to ask us in time to route any change of the address receipt. Please email your request to info@cloud9byl.gr or call 2102706088

19.WHY SOME COLOR CHOICES ON ITEMS DO NOT APPEAR?

Every day in the online store appear products with stock. Once an item or a color is sold out it is not shown in the online store.